– Excluding shipping

Exchange & Returns

Returns and Exchanges

Your satisfaction is extremely important to us, so please contact us if you would like to return a product or you are not happy with your purchase. Although we do not accept returns on items that have been opened we will consider refunds on a case by case basis. Please note: all individual sample vials and discovery kits are nonrefundable and final sale.

Please contact us and provide order details.

Damaged Items

Please inspect your parcel on arrival for any severe damage that may have occured during shipment. It is normal for the shipping carton to show some wear, however, if damage has occured to your item(s), please contact Ormonde Jayne at

Kindly provide the date of the order, your name, email address and phone number. It is essential that you retain the shipping box, packing material and the damaged items for inspection by the carrier company.

Thank you

Ormonde Jayne